Tenant FAQs
1. How do I apply for a rental property?
You can apply online through our website. Each adult planning to reside in the home must submit a separate application and pay a non-refundable application fee
2. What is the application process?
The process includes a credit check, background check, rental history verification, and income verification. Applications are processed within 2-3 business days.
Owners look for a credit score of 600+ with no rental judgments, evictions, or repossessions. You must make 3 times the monthly rental rate in income. Security deposit is usually equal to one month’s rent but could be up to two months’ rent depending on your credit and rental references.
3. How do I pay rent?
We offer an online tenant portal where you can make secure payments via credit card or debit card.
4. When is rent due?
Rent is due on the 1st of each month. Late fees may apply if payment is not received by the 5th of the month.
5. How do I report maintenance issues?
Submit maintenance requests through the online portal (Property Meld). For emergencies (e.g., flooding, fires) please call 911 and then the office line to be directed on the next steps.
6. Can I have pets in the rental property?
Pet policies vary by property. Contact us at info@libertykeyrealty.com to get the specifics on your properties pet policy. A $500 unauthorized pet fee will apply if a pet is found to be in the home without prior approval.
7. Can I make changes to the property?
Tenants are not permitted to make modifications (e.g., painting walls, installing fixtures) without prior written approval from Liberty Key Realty. If you would like to see about getting approval for painting, please contact us at info@libertykeyrealty.com or email your property manager for more details.
8. What happens when I move out?
Provide written notice as outlined in your lease agreement. After you vacate, we’ll conduct a move-out inspection to assess the property’s condition. We share the photos and notes from the move out inspection with the owners of the property and they will determine what if anything will be charged to the security deposit. The move out process can take up to 30 days or 60 days with an extension if the condition is not left in move in ready condition.
